Otticanet - Import duties

45 of 58 Otticanet reviews

I ordered Maui Jim sunglasses, with free delivery.But the company did not disclose that import duties were not included, and a week after I got the glasses, I received a bill from Fedex.

I asked Otticanet to pay for it, they assured me they would reimburse me if I paid the invoice and sent them the a copy. I told them no, that I would not pay it. They said "Then there is nothing I can do. I give you my word that I will reimburse you." So I paid it, and I sent them the invoice.

They never reimbursed me.And I never heard from Otticanet again, even after emailing them several times.

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Customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Luxury / Jewelry
review #631572 by

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Jun 14, 2015 #995090

I wish I read this my sunglass is in custom and there is a delay. I called fedex they said some document were missing. Most probably, that import duties were not included too so I will get the bill per your comment. However, there is still hope since it is waiting in custom but I hate this site already!

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