I ordered Maui Jim sunglasses, with free delivery.But the company did not disclose that import duties were not included, and a week after I got the glasses, I received a bill from Fedex.
I asked Otticanet to pay for it, they assured me they would reimburse me if I paid the invoice and sent them the a copy. I told them no, that I would not pay it. They said "Then there is nothing I can do. I give you my word that I will reimburse you." So I paid it, and I sent them the invoice.
They never reimbursed me.And I never heard from Otticanet again, even after emailing them several times.
More Review Details
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Luxury / Jewelry
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