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I bought a pair of sunglasses from Otticanet, 6/18/2017. The sunglasses did not close properly, but I didn't want to go through the return process and hassle so I kept them. Then I receive a collections bill saying that I need to pay duties on the item! The original...
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Anonymous
Anonymous

I bought a pair of sunglasses and it says Arnette and polarized but doesn’t say where it’s made. Are they fake?

Otticanet
Otticanet

Hi there!I just checked your order and saw that my collegue sent you the instructions once again to be refunded for the import tax bill. I wish you would have contacted us ear...

2.1
I didn't like
  • Nondisclosure of taxes and customs cost
  • Collections calls 6 months later
  • Paying for duties when it is advertised as tax free guaranteed
#1158224
Reply to reviews
purched from Otticanet and persol arrived. Not polarised and plastic lenses. cost me $50 for freight and months later received money back..........scammers. All along they say they were real and not fake. Took them to optometrist and they could tell within 2 minutes...
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Anonymous
Anonymous

I am so sorry that we cannot convince you that the glasses we treat are authentic. We could never and will never lie to anybody about the eyewear we treat. Persols are made in...

#1136747
Reply to reviews
I had very expensive designer frames and prescription high index lenses made without being warned that they were not refundable. Waited a long time for shipping from Italy to USA and when the eyeglasses finally arrived they were uglier than photo, they fit poorly and...
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1.3
I didn't like
  • Return policy
#1196973
Reply to reviews
I must say that I pretty much only shop online and I had the worst experience EVER with this company. First of all, I had to pay 80$ worth of taxes and duties for a pair of sunglasses worth 260$. If I knew this I would of bought them in the store instead. They...
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Anonymous
Anonymous

Same experience, surprise bill from FedEx after receiving glasses that were advertised on the Otticanet website with "free" shipping.

1.9
I didn't like
  • Nondisclosure of taxes and customs cost
#1061372
Reply to reviews
Well, I did not see the real (bad) reviews prior to buying Celine sunglasses. I bought them for $260. Received them in the mail and they are FAKE. I have been trying to return them and I am getting the runaround. Allllllll I want is to send these fake junky $$$ replica...
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Anonymous
Mia1

Damaged and fake Dior sunglasses - I purchased a pair of Dior studded sunglasses of which arrived today and the first thing I noticed was the frames were scratched. Upon looki...

Anonymous
Anonymous

I'm having this problem right now. Going to escalate the problem to PayPal. Have you been able to get your money back?

#971375
Reply to reviews
Otticanet - Descend RE 4068 S
Otticanet - Descend RE 4068 S
Otticanet - Descend RE 4068 S
I asked if you can help me to repair my sun glasses REVO Descend RE 4068 S. You answered in a few days but i unhappy erased the mail. Is it possible to get the clips to put my glasses together again. I am very grateful if you can help me to get my glasses correct...
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Anonymous
Anonymous

hello there, I am trying to contact you on private but cannot connect this review to our orders. Please, please would you send us an email at support@otticanet.com and we will...

#1127578
Reply to reviews
I placed a few orders with Otticanet as I was deciding which pairs of sunglasses would best suit me and they say they offer refunds. I decided to keep a few pairs I really liked and returned the ones that I wasn't a fan of -- I carefully followed all of their return...
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Anonymous
Anonymous

Hello there from Otticanet! we have known each other for long now and I am sure you know that any procedure is always handled with great accuracy. In this case there was a mix...

1.0
Product
#1118725
Reply to reviews
I ordered a pair of Tom Ford glasses on March 1, 2016 which said they would ship within 5-10 business days. They then sent me an email on March 2 confirming 5-10 business days. They then sent me an email saying thank you for sharing your "preference" for the black &...
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#823216
Reply to reviews
I have ordered more than 5 pair of glasses from this company. Very pleased with the frames they are all authentic. I have paid well over $165 to FedEx for shipping . if shipping is not free which clearly it's not then why would your company advertise that it's free....
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Anonymous
otticanet

Hello from Otticanet. I am sorry I cannot contact you on private about this. But what we state, FREE SHIPPING is true. The bills you have been receiving are about duties but i...

3.3
I liked
  • Authentic of the frames
I didn't like
  • Paying for shipping when shipping is advertised as free
#1114898
Reply to reviews
A year or so ago, I previously purchased a pair of Persol sunglasses which took about 3 weeks to receive. I paid an additional shipping tax/fee and was reimbursed for the amount once info was provided to the company. Recently, I purchased a pair of Persol prescription...
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Anonymous
Anonymous

Unhelpful review. Sounds like a customer who is uninformed and hoping they will provide a product they had in their mind as opposed to what they ordered. Deal with these sort ...

#997135
Reply to reviews