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I bought a pair of sunglasses from Otticanet, 6/18/2017. The sunglasses did not close properly, but I didn't want to go through the return process and hassle so I kept them. Then I receive a collections bill saying that I need to pay duties on the item! The original...
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Anonymous
Anonymous

I bought a pair of sunglasses and it says Arnette and polarized but doesn’t say where it’s made. Are they fake?

Otticanet
Otticanet

Hi there!I just checked your order and saw that my collegue sent you the instructions once again to be refunded for the import tax bill. I wish you would have contacted us ear...

2.1
I didn't like
  • Collections calls 6 months later
  • Paying for duties when it is advertised as tax free guaranteed
  • Nondisclosure of taxes and customs cost
#1158224
Reply to reviews
purched from Otticanet and persol arrived. Not polarised and plastic lenses. cost me $50 for freight and months later received money back..........scammers. All along they say they were real and not fake. Took them to optometrist and they could tell within 2 minutes...
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Anonymous
Anonymous

I am so sorry that we cannot convince you that the glasses we treat are authentic. We could never and will never lie to anybody about the eyewear we treat. Persols are made in...

#1136747
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I placed an order over three months ago. I never got the package. No one ever tried delivering to my home. It was stuck at some fedex. I contacted otticanet letting them know and they said they would ask fedex to send it back. It is sent back and I still have not...
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Anonymous
otticanet

Hello there from otticanet. Unfortunately I cannot track this transaction in order to be able to help, please would you contacty us at support@otticanet.com? As I think that t...

1.0
#1268972
Reply to reviews
I placed an order over a year ago - and never received my prada 50rs sunglasses! I just re-ordrered the same product a few days ag, two pairs of the same glasses - and received NO confirmation email, NOBODY answers the phone (with a generic one word voice recording...
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1.0
#1267090
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Show

Otticanet - Excellent service

Happy I've received the sunglasses I ordered without any delay.. Thank you very much, I'm pleased to do business with otticanet Happy
5.0
Details
Customer service
Delivery Service
Price Affordability
Style and Design
Value for money
Warranty
#1323168
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Otticanet - Prices

How can they offer a 150 dollar product at 20 dollars. Looks a Chinese replica.
#1322307
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I had very expensive designer frames and prescription high index lenses made without being warned that they were not refundable. Waited a long time for shipping from Italy to USA and when the eyeglasses finally arrived they were uglier than photo, they fit poorly and...
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1.3
I didn't like
  • Return policy
#1196973
Reply to reviews
Well, I did not see the real (bad) reviews prior to buying Celine sunglasses. I bought them for $260. Received them in the mail and they are FAKE. I have been trying to return them and I am getting the runaround. Allllllll I want is to send these fake junky $$$ replica...
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Anonymous
Mia1

Damaged and fake Dior sunglasses - I purchased a pair of Dior studded sunglasses of which arrived today and the first thing I noticed was the frames were scratched. Upon looki...

Anonymous
Anonymous

I'm having this problem right now. Going to escalate the problem to PayPal. Have you been able to get your money back?

#971375
Reply to reviews
I must say that I pretty much only shop online and I had the worst experience EVER with this company. First of all, I had to pay 80$ worth of taxes and duties for a pair of sunglasses worth 260$. If I knew this I would of bought them in the store instead. They...
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Anonymous
Anonymous

Same experience, surprise bill from FedEx after receiving glasses that were advertised on the Otticanet website with "free" shipping.

1.9
I didn't like
  • Nondisclosure of taxes and customs cost
#1061372
Reply to reviews
Otticanet - Descend RE 4068 S
Otticanet - Descend RE 4068 S
Otticanet - Descend RE 4068 S
I asked if you can help me to repair my sun glasses REVO Descend RE 4068 S. You answered in a few days but i unhappy erased the mail. Is it possible to get the clips to put my glasses together again. I am very grateful if you can help me to get my glasses correct...
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Anonymous
Anonymous

hello there, I am trying to contact you on private but cannot connect this review to our orders. Please, please would you send us an email at support@otticanet.com and we will...

#1127578
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