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I bought a pair of sunglasses from Otticanet, 6/18/2017. The sunglasses did not close properly, but I didn't want to go through the return process and hassle so I kept them. Then I receive a collections bill saying that I need to pay duties on the item! The original...
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Anonymous
Anonymous

I bought a pair of sunglasses and it says Arnette and polarized but doesn’t say where it’s made. Are they fake?

Otticanet
Otticanet

Hi there!I just checked your order and saw that my collegue sent you the instructions once again to be refunded for the import tax bill. I wish you would have contacted us ear...

2.1
I didn't like
  • Collections calls 6 months later
  • Paying for duties when it is advertised as tax free guaranteed
  • Nondisclosure of taxes and customs cost
#1158224
Reply to reviews
In 3 months glasses have started to show they are not very good quality. Screws are falling out at the temple and paint on the frames are starting to dissipate in various places. The plastic protectors at the end of the arms have also started to discolour on both...
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Anonymous
Anonymous

Hello there from Otticanet. Unfortunately I cannot recognize your order in order to be able to help, please would you contact us at support@otticanet.com? We always respect th...

1.8
#1380339
Reply to reviews
I ordered a pair of sunglasses at the beginning of August. After waiting a couple of weeks and not receiving them i decided to ask what the status is. They said it has been sent and also gave me a tracking number which was not existing...after trying to get answers...
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1.0
I didn't like
  • Horrible customer service and not delivering
#1361813
Reply to reviews
Let me start by saying this company is as authentic as can be. I've purchased over 8 pairs of Persols over the past 5 years and never had an issue with them. The people making comments here clearly don't know what they are talking or are scammers because there is no...
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4.9
#1368589
Reply to reviews
Shipping was quick. But the glasses are fake! This are no better than $20 sunglasses that you get in chinatown. I wouldn't waste your time or money in ordering from this place. Any positive reviews here are people who are idiots. I ordered these expecting the best yet...
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1.0
#1365990
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purched from Otticanet and persol arrived. Not polarised and plastic lenses. cost me $50 for freight and months later received money back..........scammers. All along they say they were real and not fake. Took them to optometrist and they could tell within 2 minutes...
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Anonymous
Anonymous

I am so sorry that we cannot convince you that the glasses we treat are authentic. We could never and will never lie to anybody about the eyewear we treat. Persols are made in...

#1136747
Reply to reviews
I placed an order over three months ago. I never got the package. No one ever tried delivering to my home. It was stuck at some fedex. I contacted otticanet letting them know and they said they would ask fedex to send it back. It is sent back and I still have not...
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Anonymous
otticanet

Hello there from otticanet. Unfortunately I cannot track this transaction in order to be able to help, please would you contacty us at support@otticanet.com? As I think that t...

1.0
#1268972
Reply to reviews
I placed an order over a year ago - and never received my prada 50rs sunglasses! I just re-ordrered the same product a few days ag, two pairs of the same glasses - and received NO confirmation email, NOBODY answers the phone (with a generic one word voice recording...
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1.0
#1267090
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I had very expensive designer frames and prescription high index lenses made without being warned that they were not refundable. Waited a long time for shipping from Italy to USA and when the eyeglasses finally arrived they were uglier than photo, they fit poorly and...
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1.3
I didn't like
  • Return policy
#1196973
Reply to reviews
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Otticanet - Excellent service

Happy I've received the sunglasses I ordered without any delay.. Thank you very much, I'm pleased to do business with otticanet Happy
5.0
Details
Customer service
Delivery Service
Price Affordability
Style and Design
Value for money
Warranty
#1323168
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