I bought a pair of sunglasses from Otticanet, 6/18/2017. The sunglasses did not close properly, but I didn't want to go through the return process and hassle so I kept them.
Then I receive a collections bill saying that I need to pay duties on the item! The original invoice clearly stated, TAX-FREE GUARANTEED. I tried to use the link on Otticanet to get a refund on the taxes, but when I typed in my order number, I got this: "A request to be refunded for duties cannot be submitted for the present order." Otticanet is very unethical and failed to be transparent.
I called customer service but only got their voicemail. Stay away from this company if you don't want to receive fake sunglasses and pay extra duties and taxes!!!!
Reason of review: Poor customer service.
Monetary Loss: $37.
Preferred solution: Full refund.
I didn't like: Nondisclosure of taxes and customs cost, Collections calls 6 months later, Paying for duties when it is advertised as tax free guaranteed.