I bought a pair of sunglasses from Otticanet, 6/18/2017. The sunglasses did not close properly, but I didn't want to go through the return process and hassle so I kept them.
Then I receive a collections bill saying that I need to pay duties on the item! The original invoice clearly stated, TAX-FREE GUARANTEED. I tried to use the link on Otticanet to get a refund on the taxes, but when I typed in my order number, I got this: "A request to be refunded for duties cannot be submitted for the present order." Otticanet is very unethical and failed to be transparent.
I called customer service but only got their voicemail. Stay away from this company if you don't want to receive fake sunglasses and pay extra duties and taxes!!!!
Product or Service Mentioned: Gucci Sunglasses.
Reason of review: Poor customer service.
Monetary Loss: $37.
Preferred solution: Full refund.
I didn't like: Nondisclosure of taxes and customs cost, Collections calls 6 months later, Paying for duties when it is advertised as tax free guaranteed.